Operational Support Officer - Liverpool

Operational Support Officer

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.


Position Details

• Part Time (0.6FTE), Permanent Position
• Classification: SCHADS Level 2 with a salary range of : $68,389 - $74,634; per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Liverpool, NSW

About your new role

The Operational Support Officer (OSO) is an integral member of the team and will contribute to the cohesive and efficient running of the program. The OSO provides high level customer service and administrative support that is flexible and responsive to program needs.

What you will bring to the role

• Experience in providing administrative support.
• Strong written and verbal communication skills.
• Proven ability to work effectively and cooperatively as a member of a team and autonomously with minimal supervision.
• Excellent time management skills with an ability to organise and prioritise work tasks effectively.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Strong attention to detail and ability to complete tasks accurately and efficiently.
• Ability to relate to people in an open, friendly and professional manner.
• Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
• Sound computer literacy (including Microsoft Teams, Word and Excel).
• A Valid Drivers Licence
• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check
• Australian working rights

What will Neami offer

• Generous leave entitlements including Gratice Leave, Wellness Leave and Parental Leave pro rata
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoingextensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the ‘Apply’ button where you will need to create a username and password
• Upload your resume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:


Emily Quinn Acting Senior Project Lead, Emily.quinn@neaminational.org.au


Applications Close: 20 April 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.

If you have any technical issues when applying for this role, please email hris@neaminational.org.au for assistance.